Reporting

Service Desk provides a broad range of reporting capabilities, allowing you to output reports to a graphical/tabular display and, depending on the report type, in either CSV, XLSX, PDF or HTML format - on any chosen date range within your history of using Service Desk.

The following table shows in which format(s) reports are currently available:

Report Name	XLSX	CSV	PDF	HTML
Dashboard Reports
Ticket Closure Report	Yes	Yes	Yes
SLA Breach Report	Yes	Yes	Yes
Tickets by Asset Report	Yes	Yes	Yes
Tickets by Customer Report	Yes	Yes	Yes
Opportunities Report	Yes	Yes	Yes
Staff Agent Activity Report	Yes	Yes	Yes
Ticket Reports
Revenue Reports
Customer Summary Report			Yes
Report Builder Reports
Time Log Report	Yes	Yes	Yes
Cost Entries Report	Yes	Yes	Yes
Customer Assets Report	Yes	Yes	Yes
Tickets Report	Yes	Yes	Yes
Ticket Volume Report	Yes	Yes	Yes
Ticket Queues Report	Yes	Yes	Yes
Operations Report	Yes	Yes	Yes
Customers Report	Yes	Yes	Yes
Sites Report	Yes	Yes	Yes
Staff Report	Yes	Yes	Yes
Users Report	Yes	Yes	Yes
Scheduled Reports*	Yes	Yes	Yes	Yes

* Only Dashboard reports that are able to be scheduled can be output in XLSX and CSV format. Other reports listed under Scheduled Reports in the Report Builder can only be output in PDF and HTML formats.

To access Reports, click on the reporting icon in the Navigation panel:

The Reporting pages are displayed:

The Reporting navigation panel contains the following sections:

Dashboard Reports - Reporting dashboard with range of useful, display-only, graphical and/or tabular reports
Report Builder - Build, customise, schedule and output the reports you need
Recently Saved Reports - A list of the 10 most recently saved reports from the Report Builder (reports listed here are system-wide and not just those of the logged in user)